JOB DESCRIPTION :

Job Summary:

Supervise the Front Desk team to orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.

Duties & Responsibilities:
 Supervise the team and operation in all aspects, inclusive of but not limited to Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
 Promote the Membership Programme and provide recognition and benefits to all present members.
 Accept payment for guests’ accounts both at the time of registration and at checkout.
 Maintain a house bank and make a deposit and accurate report of receipts daily. Conducts surprise audits every week.
 Exceed performance goals.
 Ensure that the brand standards are delivered consistently.
 Cash transactions and exchange currency for guests.
 Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.
 Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, c-form, registration cards, posting charges, and overall cleanliness and organization of the front desk.
 Provide ongoing training and support to front desk agents.
 Responsible for control of safety deposit boxes.
 Post miscellaneous charges as requested.
 Maintain all front desk related equipment and a par stock of supplies.
 Maintain a daily log of all guests’ opportunities with corrective action steps.
 Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
 Help others adapt to new approaches, and assisted in training team members.
 Provide any other duties and services as assigned by the Duty Manager.

Job Knowledge, Skills & Abilities:
 Must be able to read and write to facilitate the communication process
 Require good communication skills, both verbal and written
 Must possess literacy of Microsoft Office & PMS
 Extensive knowledge of the hotel, its facilities and services
 Thorough knowledge of the city and its attractions
 Must be passionate about meeting the unique needs and request of each guest on a personal level
 Embraces continuous renewal – personally and professionally
 Understands basics of human psychology
 Must a good listener
 Good leadership skills
 Train the trainer skills
 Intuitive and empathetic in nature
 Focused on how people “feel” during the customer encounter vs. a transaction-oriented interface
 Appear confident, well groomed and dressed in a smart casual manner
 Personality: warm, welcoming, smiling and pleasant
 Act with integrity
 Communicate effectively
 Task oriented
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Front Office
Job Type: Full Time
Job Location: Nile Thimphu Deluxe
Salery: NU 10,000 - 12,000