JOB DESCRIPTION :

Job Summary:

Position is responsible for short and long term planning and the management of the Security operations in the front and back of the house.  Develops and recommends the budget plans and objectives and manages within those approved plans.  The major areas of responsibility/management include: Banquet(s), Lawn(s), Entry and Exit, total area of property, while coordinating the operations of the banquets and vendor to supervise and control. Participate in total hotel management as a member of the Hotel Senior Management team.


Duties & Responsibilities:

    To achieve brand quality service standards

·        To attend and resolve customer complaints.

·     To prepare and submit on the required format all information necessary for event purposes, timely and accurately.

·     To ensure that reports and administration requirements are timely submitted.

·     To ensure that the Back of the House Department operates effectively and efficiently.

·     To take the necessary steps in the event of theft, burglary or fire.  

·     To ensure that fire and evacuation drills are held regularly.

·     To ensure that bands and musicians are available when required.

·     To ensure that regular stock takes are conducted.

·     To attend meetings as required       

·        To ensure that the most suitably qualified person is appointed in the event of a vacancy — wherever possible this should be an internal promotion

·     To ensure that the causes of staff grievances are investigated and the appropriate action taken.

·        To ensure that fair discipline is affected.

            To hold regular staff briefing.
Job Knowledge, Skills & Abilities:

Requires advanced knowledge of the principles and practices within the Security profession.  This includes the knowledge required for management of people.

Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s). External/Internal Liaison focus, exposure to co-ordination.

Department: Security
Job Type: Full Time
Job Location: Hawthorn Suites by Wyndham, Dwarka
Salery: INR 40,000 - 45,000