JOB DESCRIPTION :

Job Summary:

Performs routine activities of replenishing, restocking, cleaning and maintaining minibar and items in guest rooms and minibar pantry under supervision of Executives. Adheres to brand standards and ensures compliance. Is responsible for quality guest experience and building a healthy work environment. Maintains a pleasant demeanor within and outside the department.

Duties & Responsibilities:
 Is well versed with company and hotel information.
 Provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay.
 Stocks the mini-bar cart with the necessary items in order to maintain the par level on a daily basis. If par level is low, orders the necessary items from the storeroom.
 Cleans and defrost the mini-bars regularly and consistently.
 Maintains a fully stocked inventory of all mini-bar items.
 Takes inventory all guest mini-bars on a daily basis and posts the appropriate charges to the room prior to guest departure.
 Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time.
 Stocks and replaces missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
 Maintains track and complete daily worksheet of mini bar stock.
 Responsible for replenishment of Mini bar items in rooms.
 Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness.
 Ensures products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
 Maintains assigned Mini-Bar carts.
 Raises store requisition and obtain stock from stores and store in the assigned storerooms.
 Maintains and completes assigned floors and rooms requesting Mini-Bar service.
 Maintains the highest level of customer service and displays professionalism at all times.
 Follows all required safety and standard operating procedures.
 Ensures rotation of all mini-bar products. Properly completes, maintain and tracks inventory in assigned storerooms.
 Communicates effectively with Mini-Bar Vending Supervisor any issues and/or concerns.
 Ensure all duties found in the refreshment centre inspection/attendant valuation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.
 Displays appropriate two-way radio etiquette at all times.
 Reports all mini-bar concerns to management including any guest issues.
 Performs any other duties deemed necessary for the success of the department.
 Has knowledge of Point of sale (POS) systems, Handheld POS, inventory and store requisition software and reporting tools.
 Aware of room categories and amenities.
 Aware of public area layout and configuration.
 Responsible for handling keys/mobiles for assigned areas.
 Provides prompt, courteous, personalized and friendly service that exceeded guest expectations.
 Attending to guest requests on priority.
 Delivering and retrieving guest loan items on time and updating appropriate records.
 In the event of a complaint, ensures immediate corrective action or appraises superiors to ensure immediate action.
 Ensuring safety, security and privacy of all guest areas.
 Performing daily/weekly/spring cleaning activities.
 Responsible for maintaining records as per area of work.
 Ensures effective utilization of resources at their disposal.
 Responsible for maintaining equipment, durries, furniture and fixtures of assigned areas.
 Appraises Executives without delay about any breakdown/lapses/concerns leading to degradation of hotel facilities or services.
 Ensures assigned areas have requisite aids, tools, supplies and equipment to carry out operations smoothly and effectively.
 Follows the standard operating procedures and trains subordinates as and when required.
 Actively participates in the cost control procedure and ensures full cooperation in the same.
 Maintains clear and effective communication within and outside the all departments.
 Carries out KRA’s effectively.
 Suggests and assists in implementing procedures to enhance departmental productivity.
 Understands team positions well enough to perform duties in employees' absence.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Is aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Ensures associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Ensures compliance with all relevant workplace health and safety standards and related hotel and brand policies and procedures.
 Performs any other duties/responsibilities assigned by the management.
Daily Work Procedures:
 Reports at the scheduled time of briefing/debriefing/meetings.
 Is well groomed at all times of the day.
 Collects and signs-in/out for keys and mobile.
 Collects the room status report with guest name and remarks to ascertain the priority of minibar replenishment.
 Collects function prospectus or any other related information to ascertain priority of cleaning of public areas.
 Cleans and maintains areas as assigned.
 Ensures all guest remarks attended to.
 Meets at-least five guests every day to ascertain quality guest experience, takes corrective action if necessary and appraises superiors to ensure immediate action if necessary.
 Ensures all details relating to any aspect of hotel operations is communicated with immediate effect with the Executives.
 Ensures daily procedures are carried out smoothly.
 Ensures communication of requirement of all other departments to concerned areas.

Job Knowledge, Skills & Abilities:
(Primary skills /knowledge & related requisites)
 Has an ability and inclination to align with the vision and culture of the organization.
 Displays commitment and zeal towards the organization in words and action.
 Has an ability to lead, inspire and develop self and colleagues.
 Is innovative, technologically sound, intuitive and empathetic towards both guests and employees.
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Housekeeping
Job Type: Full Time
Job Location: Gift City Club & Business Center
Salery: INR 10,000 - 15,000