JOB DESCRIPTION :

Job Summary:

Performs routine activities of issuing and maintaining inventory/discard of linen and uniform according to standard operating procedures. Adheres to brand standards and ensures compliance. Is responsible for quality guest experience and building a healthy work environment. Maintains a pleasant demeanor within and outside the department.

Duties & Responsibilities:
 Is well versed with company and hotel information.
 Aware of room categories and amenities.
 Aware of public area layout and configuration.
 Aware of all brand standards especially pertaining to linen and uniform.
 Reports at the scheduled time of briefing/debriefing/meetings.
 Is well groomed at all times of the day.
 Collects and signs-in/out for keys and mobile.
 Responsible for tagging and issuing of linen and uniform and updating necessary records according to standard operating procedures.
 Responsible maintaining and recording inventory/discard of linen and uniform according to standard operating procedures.
 Understands team positions well enough to perform duties in employees' absence.
 Aware of occupancy patterns and banquet functions atleast 24 hours in advance to ensure availability of linen and uniform.
 Ensures good liaison within and outside the department for smooth operations.
 Responsible for handling keys/mobiles for assigned areas.
 Sorts and transports soiled linen and uniforms to the laundry.
 Collects laundered linen and uniform and stacks them neatly for disbursement.
 Smoothly exchanges linen and uniform (with documents if used) within departmental areas or other departments as planned.
 Examines all items for brand standard compliance daily.
 Conducts basic tailoring jobs when required. Assists Executives in planning and conducting periodic inventories and discard processes keeping in mind occupancy patterns and item/manpower availability.
 Segregates items for repair and ensures addressal with 24 hours.
 Ensures enough dusters are available at all times for use by housekeeping and kitchen.
 Assists Executives in ordering and checking quality and quantities of all items being received in liaison with finance.
 Ensures par levels are maintained in operations.
 Ensures enough availability (with minimum dead stock) of store items and replenishes as deemed necessary.
 In the event of a complaint, ensures immediate corrective action or appraises superiors to ensure immediate action.
 Ensuring safety, security and privacy of all areas.
 Responsible for maintaining records as per area of work.
 Ensures effective utilization of resources at their disposal.
 Responsible for maintaining equipments, furniture and fixtures of assigned areas.
 Appraises Executives without delay about any breakdown/lapses/concerns leading to degradation of hotel facilities or services.
 Ensures assigned areas have requisite aids, tools, supplies and equipment to carry out operations smoothly and effectively.
 Follows the standard operating procedures and trains subordinates as and when required.
 Actively participates in the cost control procedure and ensures full cooperation in the same.
 Maintains clear and effective communication within and outside the all departments.
 Carries out KRA’s effectively.
 Suggests and assists in implementing procedures to enhance departmental productivity.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Is aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Ensures associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Ensures compliance with all relevant workplace health and safety standards and related hotel and brand policies and procedures.
 Performs any other duties/responsibilities assigned by the management.

Job Knowledge, Skills & Abilities:
(Primary skills /knowledge & related requisites)
 Has an ability and inclination to align with the vision and culture of the organization.
 Displays commitment and zeal towards the organization in words and action.
 Has an ability to lead, inspire and develop self and colleagues.
 Is innovative, technologically sound, intuitive and empathetic towards both guests and employees.
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Housekeeping
Job Type: Full Time
Job Location: Hawthorn Suites by Wyndham, Dwarka
Salery: INR 12,000 - 15,000