JOB DESCRIPTION :

Job Summary:
Attend to guest arrivals, departure, requests, cashiering requirements.
Duties & Responsibilities:

 Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and
credit information.
 Promote the Membership Programme and provide recognition and benefits to all present members.
 Responsible for timely departure process of guests.
 Handle Group movement efficiently
 Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
 Cash transactions and exchange currency for guests.
 Responsible to collect proper payments, post allowances with proper approval.
 Responsible for keeping PM accounts in control.
 Maintain bills as required by Financial auditor.
 Maintain and issue safety deposit boxes.
 Handling extensions requests, scanty baggage situations,
 Post miscellaneous charges as requested.
 Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.
 Gauge situations and upsell at every opportunity without imposing.
 Assist concierge in handling mail and facsimiles if necessary.
 Providing guests with information regarding hotel facilities and local attractions.
 Book reservations for those guests who approach the Front Desk.
 Must be able to walk and stand for the majority of the workday. Length of time of tasks may vary from day to day and task to task
 Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
 Talking and listening continuously in the process of communicating with guests, supervisors and subordinates.
 Must have finger dexterity to be able operate office equipment such as computers, printers, multi-line touch tone phone, EDC machines, filling cabinets, FAX machines, photocopiers, and other equipment as needed.
 Provide other duties and services as assigned by the Front Office Manager.

Job Knowledge, Skills & Abilities:
 Require good communication skills, both verbal and written
 Must possess literacy of Microsoft Office & PMS
 Extensive knowledge of the hotel, its facilities and services
 Thorough knowledge of the city and its attractions
 Must be passionate about meeting the unique needs and request of each guest on a personal level
 Embraces continuous renewal – personally and professionally
 Understands basics of human psychology
 Must a good listener
 Intuitive and empathetic in nature
 Focused on how people “feel” during the customer encounter vs. a transaction-oriented interface
 Appear confident, well groomed and dressed in a smart casual manner
 Personality: warm, welcoming, smiling and pleasant
 Act with integrity
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Front Office
Job Type: Full Time
Job Location: Radisson Hotel Kandla
Salery: INR 10,000 - 15,000