JOB DESCRIPTION :

Job Summary:
To manage the operation of assigned restaurants by developing and implementing strategies and services which meet the needs of owners, employees and guests.
Duties & Responsibilities:

Operational

·       Greet guest and seats them accordingly

·       Makes change, cashes checks, and issues receipt to guest

·       Records amounts received and prepares reports of transactions

·       Reads and records totals shown on cash register and verifies against cash on hand

·       Makes necessary checks needed for specific function

·       Reports and explains any discrepancies in outlet checks, daily transactions, and reports

·       Assist the Outlet or Assistant Manager - Outlet in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times

·       Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods

·       Establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped

·       Assist with conducting monthly inventory checks on all operating equipment and supplies

·       In the absence of Assistant Manager-Outlet, conduct daily pre-shift briefings to employees on preparation, service and menu

·       Liaise with the Kitchen Department on daily operations and quality control

·       Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives

·       Ensure that the outlet is kept clean and organised, both at the front as well as the back of house

·       Liaise and organise with Housekeeping Department that the established cleaning schedules are strictly adhered to

·       Performs the function of cashier and responsible for Micros cashiering procedure

·       Balances cash and credit card charges and remittance of cash to Finance safe

.       Assist the outlet Manager/Asst manager in preparing Annual business plan for the outlet

.       Assist the outlet manager/Asst Manager in preparing the monthly P&L analysis and the action plan

  Guest Service

·       Handle all guest requests and inquiries on food, beverage and service. Ensure that all employees establish a rapport with guests

 

General

·       Attends and contributes to all Meetings as required

·       Provide a courteous and professional service at all times

·       Willingly attends hotel training sessions as scheduled to improve skills and knowledge

·       Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

·       Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established and the hotels policies concerning fire, hygiene and health and safety

·       Ensure high standards of personal presentation and grooming

·       Maintains positive guest and colleague interactions with good working relationships

·       Exercise responsible management and behaviour at all times and positively representing the hotel and Nile Hospitality

·       Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company




Job Knowledge, Skills & Abilities:
·      Action Orientation - Demonstrates enthusiasm, drive and determination to get ahead and pursues goals energetically; shows self-confidence and an optimistic outlook; acts on own initiative and takes responsibility for one's own work and for the safety of others.

·      Adaptability - Shows awareness of own strengths and weaknesses; works comfortably in uncertain conditions; accepts new ideas; changes one's own views or behaviours in accordance to changing circumstances; identifies personal development needs and seeks opportunities to improve; absorbs new information; maintains stable performance under pressure.

·      Communication - Encourages communication with others; shares information with others and clearly expresses opinions; listens and takes others’ feelings and views into consideration; admits to mistakes; and maintains relationships at all organisational levels.

·      Customer Focus / Quality - Meets customer needs, delivers personalised service, shows empathy and understanding, ensures professional, quality work standards are met, and uses criticism constructively.

·      Integrity - Acts with clear ethics and values; is a model of high standards of behaviour for others; maintains confidentiality and upholds agreements; relates to people from different cultures; and maintains a balance between work and personal life.

·      Interpersonal Skills and Teamwork - Uses appropriate interpersonal styles; identifies with others; works in a team; easily builds rapport; helps others through difficult times; shows tolerance for others' viewpoints; keeps own emotions in check and not allow personal feelings disrupt work

·      Time and Task Management - Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; follows company policies; shows organisational commitment; shows receptiveness to being managed; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.

Department: F&B Service
Job Type: Full Time
Job Location: Hawthorn Suites by Wyndham, Dwarka
Salery: INR 20,000 - 25,000