JOB DESCRIPTION :

Job Summary:

Performs all activities of the flower room. Adheres to brand standards and ensures compliance. Is responsible for quality guest experience and employee engagement. Provides support to the Housekeeping Executives in all housekeeping related functions as well as aspects such as training, coaching, counseling, mentoring, appraisals, effective interdepartmental liaison and wastage reduction. Maintains a pleasant demeanor within and outside the department.

Duties & Responsibilities:
 Is well versed with company and hotel information.
 Confirm with departments regarding price and type of arrangement desired and the date, time, and place of delivery.
 Selects flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations.
 Selects materials or props.
 Orders and purchase flowers and supplies from wholesalers and growers.
 Maintains inventories of materials, equipment, or products.
 Delivers arrangements to guests, or oversee employees responsible for deliveries.
 Plans arrangement according to guest requirements, utilizing knowledge of design and properties of materials, or selects appropriate standard design pattern.
 Develops artistic or design concepts for decoration, exhibition, or commercial purposes.
 Waters plants, and cuts, conditions, and clean flowers and foliage for storage.
 Trims material and arranges bouquets, arrangements and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials.
 Constructs distinctive physical objects for artistic, functional, or commercial purposes.
 Performs duties such as keeping financial records, serving customers, answering telephones, placing orders, maintaining stores etc.
 Maintain records, documents, or other files.
 Unpack stores as it comes to the flower room.
 Creates and changes in-house displays, designs, and looks to enhance the hotel’s image.
 Develops artistic or design concepts for decoration, exhibition, or commercial purposes. Informs guests and employees about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items.
 Provides educational information to the team.
 Performs general cleaning duties in the flower room to ensure that the area is clean and tidy.
 Decorates the hotel as per occasion when necessary.
 Arrange artwork, products, or props.
 Trains others on work processes.
 Appraises the Housekeeping Executive with all information/concerns pertaining to hotel, department, guest, employees or vendors.
 Responsible for the smooth functioning of floors/public areas assigned.
 Aware of room categories and amenities.
 Aware of public area layout and configuration.
 Responsible for cleanliness and upkeep of gardens, landscape, indoor plants, flower room, flower and foliage
 Establishes and maintains high standards and practices; providing direction, training and motivation for the staff, interns and volunteers.
 Understands, implements and trains all employees with standard operating procedures and ensures compliance.
 Understands employee positions well enough to perform duties in employees' absence.
 Ensures quality guest experience, minimal guest complaints and effective recording of feedback.
 In the event of a complaint, ensures immediate corrective action, updation of guest profile and communication to all other departments for effective guest experience.
 Records all guest reviews and suggests measures to increase positive feedback and minimize complaints.
 Maintains liaison between all areas of housekeeping.
 Ensures all areas/team members of the assigned areas have requisite aids, tools, supplies and equipment to carry out operations smoothly and effectively.
 Investigates concerns pertaining to housekeeping related functions and takes corrective action.
 Maintains clear and effective communication with all departments of the hotel.
 Coordinates with engineering for all daily/weekly/monthly maintenance activities and schedules.
 Schedules daily/weekly/monthly/spring cleaning and maintenance activities for the assigned areas and ensures compliance.
 Practices effective inventory management and ensures minimal wastage/dead or non-moving stock in the assigned areas.
 Records all housekeeping related reports, forms and formats for referencing.
 Carries out KRA’s effectively.
Ensures all assigned areas like guest rooms, public areas, stores etc are properly secured and effective key control procedures are followed by employees.
 Rewards, recognizes and takes disciplinary action against employees under direct supervision in consultation with the Executive Housekeeper as deemed necessary.
 Suggests and assists in implementing procedures to enhance departmental productivity and employee ownership.
 Coordinates with vendors to ensure smooth functioning of services.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Ensures associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Ensures associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Ensures compliance with all relevant workplace health and safety standards and related hotel and brand policies and procedures.
 Performs any other duties/responsibilities assigned by the management.
Daily Work Procedures:
 Reports 15 minutes earlier than the scheduled time of briefing/debriefing/meetings.
 Is well groomed at all times of the day.
 Collects and signs-in/out for keys and mobile.
 Reads, signs and updates the log book.
 Prints room status report with guest name and remarks to ascertain the priority of placing floral arrangements.
 Collects function prospectus or any other related information to ascertain priority.
 Assigns and communicates areas and duties to team members assigned in their areas.
 Facilitates gardening and flower room activities.
 Inspects all guest rooms with plants, flower and foliage daily
 Obtains the function prospectus for food and beverage functions 24 hours in advance.
 Ensures communication of requirement of all other departments to concerned areas.
 Ensures that all areas are set up at-least an hour before the function.
 Ensure manpower is available and areas are quickly set when necessary.

Job Knowledge, Skills & Abilities:
(Primary skills /knowledge & related requisites)
 Has an ability and inclination to align with the vision and culture of the organization.
 Displays commitment and zeal towards the organization in words and action.
 Has an ability to lead, inspire and develop self and colleagues.
 Is innovative, technologically sound, intuitive and empathetic towards both guests and employees.
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Housekeeping
Job Type: Full Time
Job Location: Gift City Club & Business Center
Salery: INR 10,000 - 15,000