Job Summary:

To maximize Hotel revenue by seeking out, identifying and fully qualifying Hotel group and catering business.

Duties & Responsibilities:
  • Negotiating pricing including sales minimums and menu pricing, conduct site visits, prepare and send out proposals and contracts and assist with menu selection with attention to details.
  • Up selling menu items to maximize revenues while providing increased value and an exceptional experience to the guests.
  • Effectively communicating and work closely with the banquet, culinary and all other operational departments to ensure smooth execution of all events including conducting weekly banquet event meetings with the Executive Chef and pre-shift meetings with the F&B Service team leaders and associates.
  • Prospecting new business by conducting quality outside calls and networking including attending marketing events.
  • Continually meet and exceed revenue goals.
  • Maintaining public relations.
  • Executing banquet contracts, secure deposits and structure pricing for events.
  • Construct menus, develop floor plans and arrange guest on-site inspections to illustrate available services.
  • Monitors customer satisfaction with convention and group business; follows-up with key contracts on a regular basis to assess satisfaction.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Establish new accounts and increase banquet sales significantly.
  • Executing Banquet contracts, secure deposits.
  • Follow and execute and strategize Points of business for the Hotel as guided by Sales Leadership
  • Maintain business, professional and influential relationship with well-known Wedding planners & event companies in order to influence and retain financial and reputation of the health of the hotel.
  • Competition Information – To actively seek and be in the know of identified competition hotels and their business in ethical manner.
  • Managing good public relations with all business influencers to gain access and understanding of Industry updates
  • Manage walk ins, telephonic queries and leads.
  • Daily reporting on business pickup, revenue, leads and cancellations to ADoS.
  • Maintain disciplined and professional manner in all coordination with internal and external customer. 
  • Co-ordinates with the Finance Department; receipt of deposits, set up and maintaining of accounts, finalizing accounts for clients and follow up of outstanding accounts.
  • Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position.
  • Develops and participates in Hotel promotions as required.
  • Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
  • At all times projects a favourable image of the Hotel to the public.

Job Knowledge, Skills & Abilities:
  • Budgeting, Forecasting and expenses controlling.
  • Knowledge of local laws and regulations.
  • Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum
  • Demonstrate ability to proactively prioritize needs, put first things first and effectively manage resources and time.
  • Uses results-oriented writing techniques and strategies for correspondence (eg memos, letters, reports, proposals etc.) with correct grammar and punctuation.
  • Demonstrate ability to maximize impact, maintain interest and establish a rapport with the audience when conveying information.
  • Understand the positioning of the Hotel, services provided and how the Hotel can meet the needs of customers and be capable of closing business.
  • Understand the cost/benefits of prospective business and vendor contracts and negotiates contracts which result in mutually beneficial outcomes.
  • Understand the strategic positioning of the Hotel and how the products and services offered compare within the competitive market for targeted market segments.

Department: Sales & Marketing
Job Type: Full Time
Job Location: Gift City Club & Business Center
Salery: INR 45,000 - 50,000