Job Summary:

Performs routine activities of housekeeping desk area under supervision of Executives. Adheres to brand standards and ensures compliance. Is responsible for quality guest experience and building a healthy work environment. Maintains a pleasant demeanor within and outside the department.

Duties & Responsibilities:
 Is well versed with company and hotel information.
 Had good knowledge in handling guest requests and housekeeping operations.
 Responsible for departmental keys and guest room master cards.
 Responsible for all calls coming to the Desk and to convey the right message to the concerned person.
 Maintains records related to day to day operations of housekeeping.
 Follows up with concerned departments in case of guest requests/ complaints.
 Updates the housekeeping data board with information like VIP inhouse, occupancy percentage, arrivals, departures, to do list, rooms for super cleaning or any other information pertaining to guests and hotel.
 Has good understanding of the property management soft wares ( Eg: Opera)
 Has a good telephone etiquette.
 Makes the relevant room status changes on the software as per the instruction given by floor supervisors.
 Prepares the room discrepancy list for Front office.
 Prepares the VIP or special amenities list.
 Prepares the missing / broken item register.
 Handles the lost and found procedures and all enquiry.
 Maintains the extra item cupboard.
 Changes the room status as per requirement.
 Coordinates with Engineering/Maintenance department for room maintenance issues.
 Co-ordinates with Front office department.
 Has information of every staff and where they are allotted
 Gives proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
 Aware of room categories and amenities. Aware of public area layout and configuration.
 Responsible for handling keys/mobiles for assigned areas.
 Provides prompt, courteous, personalized and friendly service that exceeded guest expectations.
 Attending to guest requests on priority.
 Delivering and retrieving guest loan items on time and updating appropriate records.
 In the event of a complaint, ensures immediate corrective action or appraises superiors to ensure immediate action.
 Ensuring safety, security and privacy of all guest areas.
 Performing daily/weekly/spring cleaning activities.
 Responsible for maintaining records as per area of work.
 Ensures effective utilization of resources at their disposal.
 Responsible for maintaining equipment, carpets, durries, furniture and fixtures of assigned areas.
 Appraises Executives/Supervisors without delay about any breakdown/lapses/concerns leading to degradation of
hotel facilities or services.
 Ensures assigned areas have requisite aids, tools, supplies and equipment to carry out operations smoothly and effectively.
 Follows the standard operating procedures and trains subordinates as and when required.
 Actively participates in the cost control procedure and ensures full cooperation in the same.
 Maintains clear and effective communication within and outside the all departments.
 Carries out KRA’s effectively.
 Suggests and assists in implementing procedures to enhance departmental productivity.
 Understands team positions well enough to perform duties in employees' absence.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements
in the workplace. Is aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Is well versed and knowledgeable of brand, fire and evacuation procedures and health and safety requirements in the workplace. Ensures associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
 Ensures compliance with all relevant workplace health and safety standards and related hotel and brand policies and procedures.
 Performs any other duties/responsibilities assigned by the management.
Daily Work Procedures:
 Reports at the scheduled time of briefing/debriefing/meetings.
 Is well groomed at all times of the day.
 Collects and signs-in/out for keys and mobile.
 Collects the room status report with guest name and remarks to ascertain the priority of cleaning guest rooms.
 Collects function prospectus or any other related information to ascertain priority of cleaning of public areas.
 Cleans and maintains areas as assigned.
 Ensures all guest remarks attended to.
 Takes corrective action when necessary and appraises superiors to ensure immediate action if necessary.
 Ensures all details relating to any aspect of hotel operations is communicated with immediate effect with the Executives.
 Ensures daily procedures like depositing lost and found are carried out smoothly.
 Ensures communication of requirement of all other departments to concerned areas such as flower room, laundry, public area team.

Job Knowledge, Skills & Abilities:
(Primary skills /knowledge & related requisites)
 Has an ability and inclination to align with the vision and culture of the organization.
 Displays commitment and zeal towards the organization in words and action.
 Has an ability to lead, inspire and develop self and colleagues.
 Is innovative, technologically sound, intuitive and empathetic towards both guests and employees.
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Housekeeping
Job Type: Full Time
Job Location: Gift City Club & Business Center
Salery: INR 10,000 - 15,000