JOB DESCRIPTION :

Job Summary:
Serve as a driver for guests of the Hotel on arrival, departure and during their stay.
Duties & Responsibilities:

 Welcome guests to the hotel. Recognize members.
 Ensure guests are greeted upon arrival
 Open car doors for arriving and departing guests and escort them to the lobby
 Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
 Ensure effective handover is done, gaining information from earlier shift.
 Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
 Forward all guest complaints or problems to the manager on duty
 Perform any trips and drives with the hotel car / bus as requested
 Establish, promote and maintain good public relations while meeting or exceeding guest expectations
 Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
 Ensure that airport / crew transportation flow is maintained effectively.
 Assist with guest baggage upon request, loading and unloading of baggage in and out of automobiles.
 Summon taxis upon request.
 Listen and respond to guest inquiries using a positive, clear speaking voice.
 Maintain cleanliness of the main porch.
 Provide any other duties and services as assigned by the AM Concierge and Front Office Manager.

Job Knowledge, Skills & Abilities:
 Appear confident, well groomed and dressed in a smart casual manner
 Personality: warm, welcoming, smiling and pleasant
 Act with integrity
 Communicate effectively
 Basic Communication Skills
 Good Interpersonal Skills
 Knowledge of brand standards
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Front Office
Job Type: Full Time
Job Location: Nile Hospitality
Salery: INR 10000