JOB DESCRIPTION :

Job Summary:
As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. 
Duties & Responsibilities:

·        Always greet and welcome guests promptly in a warm and friendly manner.

·        Always thank and give fond farewell to guests conveying anticipation for their next visit.

·        Assist guest with table reservation.

·        Assist guest while seating.

·        Ensure guest is serviced within specified time.

·        Has a good knowledge of menu and presentation standards.

·        Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

·        Able to answer any questions regarding menu and assist with menu selections.

·        Able to anticipate any unexpected guest need and reacts promptly and tactfully.

·        Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

·        Serve food courses and beverages to guests.

·        Set tables according to type of event and service standards.

·        Record transaction / orders in Point of Sales systems at the time of order.

·        Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

·        Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

·        Check with guests to ensure satisfaction with each food course and beverages.

·        Responsible for clearing, collecting and returning food and beverage items to proper area.

·        Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

·        Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

·       Present accurate final bill to guest and process payment

·        Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

·        Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

·        Ensures that hotel brand standards and SOP's are consistently implemented.

·        Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

·        Completes the daily responsibilities that are set for each individual shift.

·        Complete closing duties, including restocking items, turning off lights, etc.

·        Conducts monthly inventory checks on all operating equipment and supplies. 

·        Take an active role in coaching and developing junior staff.

Any other duties related to food and beverage service assigned by the manager.
Job Knowledge, Skills & Abilities:

·         Fair and firm management abilities with high influencing skills.

·         Creative and innovative.

·         Responsible for managing the Hotels management team

·         Excellent communication skills and computer skills.

·         Initiative and Self-motivated.

·         Available to work when needed, including weekends, holidays, and nights.

·         Must be able to read, speak, write, and understand the primary language used in the workplace.

·         Experience of handling cash, accounting procedures, and general administrative tasks.

·         Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

·         Ability to remain calm whilst under pressure.

·         Excellent guest service skill.

·         Good knowledge of food and beverage service.

Department: F&B Service
Job Type: Full Time
Job Location: Radisson Hotel Kandla
Salery: INR 15,000 - 20,000