JOB DESCRIPTION :

Job Summary:
Attend to guests’ needs, including, but not limited to, luggage handling, errands etc.
Duties & Responsibilities:

 Welcome guests to the hotel. Recognize members.
 Store guest baggage upon request and assist with the loading and unloading of baggage in and out of automobiles.
 Assist with transportation in the hotel’s limousine.
 Summon taxis upon request.
 Listen and respond to guest inquiries using a positive, clear speaking voice.
 Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
 Deliver packages and faxes to guests.
 Organize the lobby for large arrivals and departures.
 Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room.
 Maintain the bell carts.
 Must be able to walk and stand for the majority of the workday. Length of time of these tasks may vary from day to day and task to task
 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
 Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
 Talking and listening continuously in the process of communicating with guests and supervisors.
 Must have finger dexterity to be able operate office equipment such as computers, printers, multi-line touch tone phone, filling cabinets, FAX machines, photocopiers, and other equipment as needed.
 Provide any other duties and services as assigned by the Chief Concierge and Front Office Manager.

Job Knowledge, Skills & Abilities:
 Appear confident, well groomed and dressed in a smart casual manner
 Personality: warm, welcoming, smiling and pleasant
 Act with integrity
 Must be able to read and write to facilitate the communication process
 Require basic communication skills, both verbal and written
 Must possess literacy of PMS
 Extensive knowledge of the hotel, its facilities and services
 Thorough knowledge of the city and its attractions
 Must be passionate about meeting the unique needs and request of each guest on a personal level
 Embraces continuous renewal – personally and professionally
 Understands basics of human psychology
 Must a good listener
 Intuitive and empathetic in nature
 Focused on how people “feel” during the customer encounter vs. a transaction-oriented interface
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Department: Front Office
Job Type: Full Time
Job Location: Hawthorn Suites by Wyndham, Dwarka
Salery: INR 13000 CTC